Frequently Asked Questions

Click on ‘Reset Password’ on the log-in screen and enter your email address. You will be sent an email that allows you to change your password. Go back to the login page of the site and try again with your new password. If this still doesn’t work, please email support@solomonic.co.uk and a member of the team will get back to you as soon as possible.

If your organisation is set up to allow SSO (single sign-on) for all staff members, you will be able to log-in using your standard company email address and password. If you have any problems, please contact your IT team.

If your organisation is not set up for SSO, you will need to get log-in details directly from Solomonic. Please email support@solomonic.co.uk and we will help you set up an account.

The courts we cover and plan to cover can be viewed here.

Our data goes back to 2014 as standard. We also review the full decision history for each judge on the sitting bench and as a result, there are some data records in Solomonic that predate 2014.

We currently track Court of Appeal (CoA) Civil Division judgments where they relate to a court of first instance that we cover (e.g., Commercial, TCC, IP). We analyse the outcomes of these appeals (i.e., affirmed, affirmed in part or reversed).

The analytics for this can be found in Judgments > Number of appeals and Judgments > Appealed judgments/outcomes.

We plan to launch a comprehensive Court of Appeal (Civil Division) Module based on full analysis of CoA judgments as well as claims tracking (where available). This analysis will include updating the CoA decisions into the outcome of the lower court claim.

Currently, our insights into costs data is limited. We capture value sought from claim documents and judgments and we have recently begun capturing value obtained. We are exploring coverage of the Senior Courts Costs Office (SCCO), though we do not yet have a timeline for its launch, as we are prioritising other data sources, such as the Court of Appeal.

Existing customers can visit our support page where there is a short video demonstration of how to create and manage alerts. You can manage your alerts in the ‘My alerts’ section of your account. If you need further guidance, please email support@solomonic.co.uk.

We’ve improved the precision of our email alert notifications by introducing “free text” alerts to our custom Alert Builder. You can now set up daily or weekly alerts for any text, name or phrase for parties and law firms. 

This allows you to proactively and preemptively create alerts for any party or law firm that have not yet had any activity in the High Court since 2014 and, therefore, isn’t listed within the platform. You can also save time by creating alerts for certain phrases, words or umbrella terms that may encompass multiple entities within a single alert, instead of manually creating alerts for each individual entity itself. 

Previously, to track new parties not already in the Solomonic database, users were required to email our support team for manual processing. Now, you can do it yourself with ease, speed and precision. 

To access this, navigate to the Alert Builder from your profile page at the top right-hand corner of the platform and select ‘My alerts’ from the drop-down menu. Select the green ‘Alert builder’ button and choose to track either ‘Parties’ or ‘Law firms’ (please note this functionality is currently limited to these options). Click on ‘Search term’ and then ‘Enter a term’ to simply type in the name of the organisation/s in the entry field. You can filter this further, specify your alert frequency and even set up the same alert for colleagues. Any activity that pertains to the searched term will update you through the activity alert.

Existing customers can visit our support pages where there is a short video demonstration of how to tailor the email alerts you receive. If you need further guidance, please email support@solomonic.co.uk.

Solomonic’s Alert Builder tool allows you to tailor your alerts in a number of different ways. You can select a topic, claim types, court, sector and many other options to specifically track only disputes that you are interested in following. See the user guide for more detail on how to do this.

You can now add your colleagues to an alert that you have already set up. To do this, go to ‘My alerts’, find the alert you want to include your colleagues in, click on the ‘More ⬇’ button, and select ‘Subscribe your colleagues’. You can also contact us at support@solomonic.co.uk with the description of the alert and the person you are looking to add to it and one of our team members will be able to help you.

The most common reason for a claim not being available is due to confidentiality, where the court keeps the claim private. For instance, all arbitration appeals are made confidential and only visible when a judgment is published relating to it. It is also the case that media reports suggest a claim has been issued, although this is sometimes in advance of the claim actually being issued.

If you still have questions about a specific claim, though, please do contact us a support@solomonic.co.uk.

We track new claims on the court record in real time. All new claims are cleaned by human reviewers to ensure consistency and correct any spelling errors. During the working day there is a maximum delay of two hours in publishing claims, although we aim to deliver the data as soon as possible.

We track the outcomes of all claims on the Solomonic platform - those are Ongoing, Judgment, Settlement and Withdrawn:

Ongoing: If there is recent activity against a claim, we infer that the claim is ongoing. This activity can include an interim judgment, hearing, new pleadings, or a recently updated status in ce-file.

Judgment: If we have confirmed that the claim concluded via judgment through our review process, we mark the claim as concluded through judgment. We may infer the claim concluded through default judgment if we can see a default judgment on the court file and little subsequent activity. We mark concluded claims as having succeeded in full or part or as having failed.

Settlement: Our analysis suggests that the vast majority (c. 90%) of High Court claims settle. If there is a Tomlin Order on the court record, we record the claim as confirmed settled. This happens in a minority of claims. For the remainder, we infer settlement after a significant period of inactivity. For more information about how Solomonic infers settlement, please contact us on support@solomonic.co.uk.

Withdrawn: In a small number of instances, we can confirm via the court file that a claim has been withdrawn as opposed to being settled or decided by a judge. We mark these accordingly.

You can now search for any topic or type of claim that we have recorded data on through the platform. However, if you can't find what you're looking for, please don't hesitate to contact us at support@solomonic.co.uk.

Solomonic offers a create a report tool that provides a summary of data analytics on the party or law firm, that is easily interpretable and can be easily shared with your colleagues at your organisation. You can combine multiple parties, which is particularly helpful where you want to analyse multiple organisations as part of the same parent group.

To do this, from Solomonic’s landing page, click ‘My reports’ and select ‘Report Builder’, follow the relevant instructions. For detailed instructions on how to make the most of these features, please refer to our user guide.

Through Solomonic you can find expert witnesses easily. To do this, select the aggregated experts figure from the dashboard, or through the menu tab. From here, you can search for them by name, subject matter and the theme of judge comments on them. This way, you can quickly and efficiently find the right expert.

We monitor document requests in real time and process each request within an hour of receipt. Typically, it takes a few days for documents to become available, but it can occasionally take up to a few weeks. This time scale is dependent on the capacity of the Court to approve and process our requests. As a result, we are unable to provide a fixed timeline for document delivery, but we are focused on securing them as quickly as possible.

View your user profile by clicking your name on the top right-hand corner of the screen. Then, click on ‘My document orders’. You can monitor your outstanding document requests and completed document requests on this page.

If you have set an alert for a claim, we will scan for new activity on the file every day. For the thousands of other claims, we search ce-file on a weekly basis each weekend.

What this means is that claims that are subscribed to may be, at any point, up to 24 hours behind what is showing in ce-file. For all other claims they can be up to 7 days behind ce-file.

You will receive an email notification with a link to the Solomonic platform where you can access the document.

We collect the claim form for each claim issued. You can access this document without charge on the documents page in the Solomonic platform. When you request a document which is not currently available on the site, we will invoice you for the court fee but do not apply a margin/ fee for the service. The standard court fee per document is £11, but some documents can cost more.

There are three instances in which the court open up case files (claim forms etc.) to non-party requests:

• All parties acknowledge the claims

• There is at least one hearing

• There is at least one judgment

Most commonly it’s the first that triggers documents to be available to purchase.

We estimate a little less than half of all claims never have a document available. We presume that is because those claims settle before one of the three situations above occurs. There is sometimes human error, where a claim should have had its pleadings made available. If you believe this has happened, let us know and we will contact the court.

As a non-party to claims, our access to case documents is dictated by the Civil Procedure Rules – specifically Rule 5.4C(1). Non-parties can obtain pleadings, judgments and orders without the court’s permission. “Pleadings” include claim forms, particulars of claim, defences, replies, counterclaims and responses to requests for further information – as well as the amended versions of all of these documents.

We don’t have access to other documents on the court record – such as witness statements, applications without notice, correspondence, skeleton arguments and closing submissions.

There’s an interesting article that summarises the position here.

At the moment, the court is unable to provide most types of insolvency documents - including winding up petitions - as they are confidential. Documents relating to administrator applications are available on request to the High Court so please get in contact if any of these are of interest.